L2 engineers work with L1 specialists and do root cause analysis, troubleshooting, resolve urgent & critical issues, consult L1 and escalate complex issues to L3.
L3 engineers provide permanent solutions and bug fixing, conduct system updates and migration, fix source code and develop whatever new functionality you need to further your business goals.
The average ticket response time by our technical support team
Average bug fixing time, depending on the issue complexity
Senior software engineers, 20% have PhD degrees
Of customers stayed with us long-term and on multiple projects
We assign a dedicated team of support engineers to work exclusively on your project.
We provide specific software maintenance and support services on an as-needed basis.
We conduct a system assessment and devise a software modernization strategy.
Our engineers conduct a thorough assessment of the system to evaluate the scope of support work you need and determine the needed expertise for application maintenance services.
We assemble a team of software maintenance and support engineers and come up with a schedule for software monitoring along with a clear comprehensive roadmap of adaptive maintenance works.
If requested by the client, our team performs perfective maintenance, system performance and usability testing, implementing legacy code upgrades and optimization.
On an on-demand basis, we integrate ongoing quality assurance into the software support workflow to ensure early bug detection and facilitate preventative maintenance.
Modernize your legacy applications to leverage cutting edge architecture, streamline performance and boost business intelligence.
Protect your software from cyber attacks with our cyber security audits, social engineering, and penetration testing services.
Optimize your development process with cloud migration, containerization, and integration of CI/CD best practices.
For almost three decades we’ve been providing software development, testing, application maintenance, and support services, helping create software products to various companies globally: from aspiring startups to Fortune 500 companies. The result: stellar customer reviews, high satisfaction, and retention rates.
Our technical support team is accessible 24/7, has an excellent command of English and profound communication skills. We provide our customers with transparent reporting on a regular basis, and technical support documentation as needed.
Waverley’s software maintenance support teams comprise 70% senior staff and 20% of which hold PhDs in Computer Science and Math. Our process has been refined over the years and across multiple projects and relies on proven methodologies.
After studying our customers’ business strategy and objectives, we are able to offer customized packages of software support services and software maintenance to comply with project requirements and fit their needs in a prompt and agile manner.
